CRM Software - Outbound

Dial into profits with our powerful outbound call management solution. Executes over 30 different outbound tasks. Your telemarketers will love this! Powerful cloud-based solution fully powered by Oracle.

CRM Software - Outbound comes with 3 powerful modules to support telemarketing agents, supervisors and senior management. Our solution is 80% out-of-the-box and requires only 20% configuration and customization, based on the specific needs of an organization.

 

Outbound Telemarketing Agent

Key Features

  • Survey builder to customize agent screen based on campaign requirements.
  • Sophisticated soft phone dialing.
  • Set call outcomes and priorities.
  • Automated work lists and alerts on priorities.
  • View call history at a glance.
  • View customer history at a glance.
  • View call scripts and prompts on offers.
  • Workflow to send case to other departments.
  • Easy update mechanics for other departments.
  • Set and track SLAs by department.
  • Set-up notifications and alerts on SLAs.
  • Built-in SMS and E-mail to send personalized communications to customers.
  • Mini dashboard to track KPIs.

Call Centre Supervisor

Key Features

  • Track call status and KPIs by team member.
  • Assign records from one agent to another.
  • Track and manage data distribution to teams.
  • Track SLAs by department for timely closure.
  • Listen to call recordings and track call quality.
  • Track sms and e-mail logs.
  • Manage users and permissions.
  • Manage SLAs and notification templates.
  • Manage customer communication templates.

Dashboard

Key Features

  • Access to a powerful dashboard with 6 standard reports. 
  • Interactive reports that can be downloaded to Excel, CSV, PDF etc.
  • Drill down filters by date range, outbound agent, products and services.

 

 

 

What You Get

  • Fully hosted solution
  • 80% out of the box
  • 20% configuration
  • 6-8 weeks lead time*
  • All-in licensing & maintenance
  • Training provided
  • Support help desk provided
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