Who We Are
We are a leading full service marketing agency with over 16 years of expertise in CRM software and services across the Asia-Pacific region. We have a proven track record in helping large global and local companies to acquire, retain, grow and win-back their customers.
Our team of 80 talented, passionate, results-oriented individuals from the 3 worlds of marketing, technology and data bring it all together quite magically! We deliver ‘world-class’ CRM software and services at a fair and reasonable price!
Our powerful hybrid combination of CRM software and services provides marketing teams with all the ammunition they need to engage with their customers efficiently and effectively.
Our Client portfolio includes Japan Tobacco International, Shell, Maxis, Juniper Networks, Astro, CIMB, Telekom Malaysia, Microsoft, Maybank, RHB, DHL, Kurnia Insurans, Fonterra, P&G, Ritz-Carlton, Pan-Pacific Hotels, Lexus, Palm, Philips, Adobe, Petronas, Malaysia Airlines and MASKargo.
We deliver results. That's mostly why. And plus 8 other reasons…
Amongst the many strengths that distinguish Star Solutions in the marketplace are the following:
Client Portfolio - We have an amazing portfolio of Clients who will vouch for our work!
Compelling Products & Services – We have a hugely compelling proposition in terms of our products and services because of our unique combination of marketing and technology skills!
Great Team – Our team members come from the 3 worlds of marketing, technology and data, thus, bringing together for our Clients a unique blend of cross-over skills under one roof!
Partnership - We take 'partnership' very seriously at Star Solutions and that means we take full ownership and care about delivering the end results.
Cost - We offer the best value for money!
KPI Focus - We like measurement and will work with you to maximize your marketing dollars !
Hands-On - We are not preachy consultants. We are hands-on and like to get our hands dirty in execution. We put our money where our mouth is!
Beaten the 'Big Boys' - We have won several tenders and beaten big players due to our domain knowledge and expertise in marketing and technology.
The firm was set up in August 1998 by Kareem Qureshi, a specialist with over 25 years of expertise in CRM strategy, software and database management. Born and brought up in the United Kingdom, Kareem spent much of his early career days working for UK’s largest banks and telcos. Some years and adventures later, Kareem arrived in Malaysia in 1998 for a 1-month consulting assignment and has not left since!
Kareem decided that Malaysia deserved a high-performance CRM capability at par with global players. So, he set up Star Solutions with a vision to providing companies in Asia with access to cutting-edge CRM tools and processes, world class marketing strategies, supported by an understanding of the intricacies of the local market.
In 2002, Kareem was joined in his quest to create value for Clients by his business partner, Sharada Balagopalan, a world-class marketing specialist from India with over 16 years of expertise in CRM. With her sound skills in marketing strategy and execution, she defined in practical, actionable terms what marketers needed and how Star Solutions could support Clients around the region.
Together, Kareem and Sharada’s unique combination of technology and marketing skills allowed them to create a hugely compelling proposition in terms of CRM software and services, giving Clients all the marketing ammunition they needed to engage with their customers efficiently and effectively.
STARDriver® CRM Engine, responsible for solving countless problems for Clients in the area of data management, multi-channel campaign communications, campaign tracking and reporting is just one of the many innovations from Kareem and Sharada.
This truly places Star Solutions in a unique position to offer marketing solutions with the benefit of pragmatism, unavailable in many software companies, advertising agencies, database management vendors and call centre service providers.
Star Solutions understand critical success factors that must be present, as well as specific, tangible advice for companies seeking to build robust "fact-based" marketing capabilities. Today, Star Solutions Sdn. Bhd. has evolved strongly and silently from providing quality database management services to the full spectrum of CRM software and services.
Meet Our Team
Our People Are Our Biggest Asset.
We are a practical, hands-on team. We are passionate about solving our Client's business problems. We love what we do and we do it well.
Our team comprises of 70 employees: 25 passionate, talented and results-oriented individuals from the 3 worlds of marketing, technology, data and 45 telemarketers. Meet some of the key members of our team…
Kareem has over 25 years of international CRM experience across UK, Europe and Asia-Pacific. He has designed and developed CRM software for global banks, telcos and marketing agencies such as Ogilvy. He founded Star Solutions as a means to fulfil his passion for solving problems for Clients, using math and technology. STARDriver® CRM Engine is the realization of that vision! When not providing innovation and inspiration to his team, you will find him scuba diving, running marathons, duathlons, triathlons and riding fast bikes!
Sharada has over 16 years of CRM experience across Asia-Pacific, India and Middle East. She cut her teeth in marketing at FedEx Express and developed award-winning loyalty programs such as FedEx Purple Club and Fashion Express, both of which were rolled out globally. Sharada has conceptualized and implemented several ROI-generating initiatives for Clients. With her strong skills in marketing, data and technology, she brings structure and focus to a world of chaos. When not driving the team, she enjoys marathons, duathlons, kickboxing, yoga and cooking.
A lawyer turned marketer, Julian gave up the world of law to run campaigns for Clients at Star Solutions. Detailed and meticulous, he is responsible for campaign operations on a day-to-day basis and is a favorite amongst Clients. When not working, he is a talented wedding photographer and a keen entomologist!
Jonie brings to the table 15 years of experience in loyalty management cutting across strategy, execution and measurement. She previously headed up the loyalty program for MBF cards and has also had the amazing experience of being an entrepreneur in the restaurant business. Her interests outside of work include diving, travelling, reading and movies.
Syed Burhan Gillani
With 11 years of managing campaigns for clients across Malaysia and Pakistan, Burhan made the switch to project management bringing with him the learnings of running multiple KPI based campaigns in the past. When not chasing results, he is a devoted father and unwinds by playing video games and the guitar.
Febrina hails from Indonesia and majors in International Relations. She has run and managed loyalty campaigns nationally and brings with her the experience of managing large scale campaigns coming from one of the most populous countries in the world. To unwind, she enjoys swimming and spends quality time with her family.
Rana Mohamad Mahmoud Abouzied
An MBA graduate from Egypt, Rana initially graduated in IT and Computing before jumping into the world of loyalty and marketing. She began working at an early age and has amassed a few years of experience in customer engagement, loyalty and retention. During her free time, she blogs about beauty products and is a certified emergency first aid responder.
Hasnain hails from Pakistan and has over 5 years of experience working in countries across the APAC region. He holds a degree in Accounting and Commerce but it was his love for Communication that drew him to the world of telemarketing. An important trait in this field. Being someone meticulous and detailed, he oversees customer service operations in Star Solutions and ensures top quality service delivery by his agents week on week. Behind the serious face hides an easy going personality that cracks everyone up with his jokes.
Jason Ramirez Borja
Muhamad Nazir bin Rahman
Noor Faeizah Amat Nan